Repair and Recertification Information

Self Retracting Lifelines are designed for rugged use. They are however mechanical devices that may require service. In particular after a fall has occurred, the retractable should be taken out of service and returned to the manufacturer or service center immediately. Additionally, through normal wear and use, your SRL may develop indications of a problem. In any case, please either contact us or the manufacturer to get your unit on the road to recovery.

DBI-SALA and Protecta
Capital Safety operates in house inspection and repair facilities for self retracting lifelines that are in need of recertification or for those units that have been subject to an impact load. Note: The Protecta AD111 series 11ft web retractables are not re-certifiable.
You will be asked for the device Model and Serial Number. A Return Materials Authorization (RMA) number will then be issued from Capital Safety and you will be given shipping instructions to their Red Wing, MN facility. The standard warranty is for 2 years against defects in materials and workmanship.
Capital Safety contact information:
Customer Service: 800-328-6146
Fax: 651-388-5065
E-Mail: solutions@capitalsafety.com

Miller Fall Protection
Current model SRLs from Miller do not require annual re-certification in the US. Their inspection and repair facility is located in Franklin, PA. When arranging to have your fall arrest device worked on, contact Miller Technical Support at 800-873-5242. They will want the model and serial numbers, and will then issue a Return Authorization (RA) number. Miller promises a 3 day turn around once the unit has been received with all the proper documentation. As always, after a fall occurs, all components of the fall arrest system should be removed from service.