The Self Retracting Lifeline Store warehouses many of the items listed on this site. We will package and ship via UPS. Rates are calculated in real time by UPS based on your location, service option and weight of the items. There is a handy calculator in the shopping cart that will figure the freight prior to checking out. In any case, no handling or packing charges are added to the carriers published rates.

While you may use any of the available choices, it should be noted that if an item is not in stock or has a lead time associated with it, the delivery time noted during checkout is from the date of shipment. Choosing Next Day Air for instance, does not necessarily mean that the product will arrive the next day.

Every effort will be made to ship your item(s) the same day your order is received, on orders placed M - F, before 3PM PST. Please allow approximately 1 to 7 business days to receive your order from your specified shipping carrier, depending on your location. Some items are not on our shelf, and have a lead time clearly stated. Additionally, some items may be drop shipped directly from the manufacturer.

We are here to serve our customers, so if you have shipping needs that differ from our usual practice, please contact us to discuss alternative arrangements.

Returns - The return of items in original ‘as shipped’ condition will, in general, be accepted for credit. Please contact Customer Service to obtain a RGA (Return Goods Authorization) number. This will ensure that we are both aware that a return is coming, and that credit needs to be issued. Depending on the product, and the manufacturer's policies, there may be a re-stocking charge applied. These are in the range of 15-20%. Please note that we only charge a re-stocking fee when we are charged one ourselves. Please package returns appropriately, keeping record of tracking numbers. Insure the package if warranted, as we can only issue credit for returns we actually receive.

Refunds - Credit will be issued only to the Credit Card originally used to purchase the item.

Damaged / Defective Products - Please contact Customer Service as soon as is practical. We are available Monday thru Friday, 8 - 5 PST. If the problem is damage in transit, please retain packaging, as UPS may want to examine it. Arrangements for return or refund will be made based on the circumstances.